General terms and cancellation conditions Please note that if you cancel your booking 5 days before your scheduled arrival, you will be charged fee of 50% of the total price of the booked accommodation and services Chateau de Frontiere. Check in from 2 p.m. till 10 p.m. Early or late arrival is possible after prior agreement with the hotel reception. Check out until 10.30 a.m. In case of exceeding the time of the check out, the charge of 50% of the room rate/per night will be applied. If you decide to terminate your stay earlier, require the fee of 100% of the whole booking. The hotel and its surroundings are strictly non-smoking, except marked areas. All rooms are equipped with smoke detectors for your safety. Please note that the rooms are not equipped with air conditioning. Upon your arrival, it is necessary to provide a valid payment card. Amount of CZK 2 500 will be blocked on your card as a reimbursable deposit for services or any damage to the hotel property. This deposit can be also paid in cash. The amount will be refunded to your card upon your departure (CHECK-OUT).

Privacy Policy We consider our client´s personal data protection a priority requirement. We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016 on the protection of individuals with regard to the processing or personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as “GDPR”). Processed personal data Client´s Identification Data – name, surname, title, date of birth, permanent address, identity card number (ID card, passport) Client´s contact details – these details include, in particular, the client´s contact address, telephone number fax, e-mail address and other similar information These data are provided by the client on a voluntary basis and are necessary for the Border Chateau (hereinafter referred to as the Hotel) to properly conclude a contractual relationship with the client for accommodation in the hotel room, or to provide other services offered. Sources of collected personal data • with the client´s approval when booking the hotel or arriving at the hotel • with the client´s approval via internet (email, social networks) All personal data from the client are obtained with his/her approval and are properly registered. Personal data use • according to the law, they will be submitted to the Foreign Police for an inspection • according to the law regarding the collection of housing fees • to inform the client about new hotel services or offers • for internal use, especially for analysis, quality of service monitoring, customer satisfaction and optimization of provided services and products Client´s rights • the right to obtain information about the processing of personal data • the right to limit the processing of personal data • the right to correct personal information • the right to portability of personal data • the right of cancellation (the right to be forgotten) • the right to object All personal data of the client are properly managed and protected with due care. Hotel staff who come in contact with the personal data of the client in the course of their duties are bound by the confidentiality obligation. If the client discovers or believes that the Hotel has violated his or her rights while processing, he may seek redress using all means provided by the applicable law. Your approval By using our reservation system, you approve to the collection and use of personal data to that extent and you agree to the above rules.